International Antiaging Systems
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 Doing Business With IAS

Here are some of the questions most commonly asked of IAS. They are in the broader context of "doing business with IAS".

IASWhy do physicians and their patients use IAS and its services?

What kind of people are involved in Antiaging Medicine?

How long has IAS been in business?

Is it legal?

How can I find out more?

What are the main theories of aging?

Where can I find an introduction to antiaging medicine?

Can I get other products not listed?

Where can I read some of the frequently asked questions about the products themselves?

Do you offer any discounts for professional medical people?

Do you send shipments by carrier?

How do you normally ship?

How do you ship products that need to be kept cool?

Do you offer medical advice?

Are there any international conferences that I can attend?

Are there any clinics practicing Anti-aging Medicine?

What happened to the liquid deprenyl citrate made by DEDI?

What are controlled substances and how do they differ from prescription only items?

Why are some products restricted to the European Union?

How can I pay for your goods and services?

Do you take any credit cards?

How should I contact you?

How do I return products?

Do you have any other advice for my first order?


Q. Why do physicians and their patients use IAS and its services?
This question is answered in the section titled Why Choose IAS? Please click here for the answer. Testimonials from physicians and patients can been seen by clicking here.
Q. What kind of people are involved in Antiaging Medicine?
We have provided a list of the professional people interested and working within the field, please click here to see it.
Q. How long has IAS been in business?
IAS has been offering anti-aging medicine since 1991. The founders have been directly involved with anti-aging products since 1985 and as such have built up a wealth of knowledge and connections in this very new but rapidly expanding field.
Q. Is it legal?
Most countries allow the importation of personal supplies of ethical pharmaceuticals, there are varying conditions, some countries will require a physician involved. That doesn't mean that you must have a prescription, most physicians don't know how to write a prescription for a product that is "unapproved" in their country, but will however help the patient with its administration. However, you must be aware of controlled substances (as described in this FAQ section).

The bottom line is you must check your individual status for the products you require in your home country. We know for example that there are problems with DHEA in Canada and Australia where they have decided that it is an anabolic steroid. You can ask IAS in case we know of problems but the responsibility lies with the purchaser (see IAS terms and conditions).

Q. How can I find out more?
Check the two listings on this site (Library and Profiles of Professionals) then check out some of the other bodies involved in the anti-aging field and consider joining their mailing lists for newsletters etc. Some of the publications listed are highly detailed, but if one takes the time to read and absorb them, then they will make you an informed individual!
Q. What are the main theories of aging?
You can find a comprehensive list by clicking here.
Q. Can I get other products not listed?
There are two answers to that question, but the most likely answer is, sorry no! IAS specializes in anti-aging medicine, comprising of nutrients, hormones and some drugs, we monitor the field closely and therefore are "in touch" with current thinking. We alter and adapt the lineup, as information becomes available. But sometimes we do offer some products that aren't listed on the website, so please state your requirements by
e-mailing us here.

There will always be some products that will not be available in some countries. Because there is now broad legislation against the use of anabolic steroids, IAS does not provide them, (although we admit that small doses of natural testosterone for aging individuals may be the cheapest and single most useful anti-aging supplement, when administered correctly).

If you have been given a quote for a special order product, you can use the secure on-line special product order form by clicking here.

It goes without saying that IAS does NOT supply narcotics.

Q. Where can I read some of the frequently asked questions about the products themselves?
If you are looking for FAQ about specific products, then please click here.
Q. Where can I find an introduction to antiaging medicine?
Read a general introduction to the types of antiaging medicine and how it fits into health and medicine by clicking here.
Q. Do you offer any discounts for professional medical people?
Yes we do providing you contact us on your official headed paper. Please contact us for current details.
Q. Do you send any shipments by carrier?
International carrier shipments are much more expensive compared to domestic ones. For products this service is only provided for Medical Doctors or patients with a valid prescription (which can be sent by letter, fax or e-mail). This type of shipment must be sent on the customers own carrier account (i.e. Federal Express, UPS, DHL or Airborne Express). You should also remember that if necessary the customer must meet any return charges.

We make a $10 charge for paperwork handling.

We can provide a carrier for media-products such as printed information and audio cassettes. Again we prefer to have your chosen carrier (i.e. Federal Express, UPS, DHL or Airborne Express) and ship on your carrier account number, but in these cases, if you wish, we can charge directly to your credit card.

Also remember that you need to state if you require insurance (charged at extra cost directly to you by the carrier). A carrier release form needs to be completed (click here for details), in which you instruct us how to complete these details. This will require completion before shipment. Lastly, any duties and taxes may be payable by you on your shipment by your authorities.

Goods marked with # are sent from the USA. If you are in the USA these goods are normally sent to you via ground UPS at no extra charge (i.e. including in the normal airmail rate). All other countries will receive these goods from the USA via airmail.

Q. How do you normally ship
We normally use airmail services to most major countries. We find that this is 99% reliable although sometimes people are waiting several days longer than expected. Airmail packages normally takes 7-10 days for most destinations and we ask people to wait 14-28 days (depending on the country) as usually goods arrive. We offer recorded and registered airmail to first world countries, which IAS can stand behind (see (IAS Terms and Conditions) in the event of a confirmed mailing loss (i.e. non-customs).

Goods marked with # are sent from the USA. If you are in the USA these goods are normally sent to you via ground UPS at no extra charge (i.e. including in the normal airmail rate). All other countries will receive these goods from the USA via airmail.

Q. How do you ship products that need to be kept cool?
Those rare products that need to be kept below room temperature are not stocked by IAS- as it is not possible for us to guarantee perfect delivery because of many factors outside of our control.
Q. Do you offer medical advice?
Although MD's and other medical professionals write many of our articles, IAS does not and cannot offer any medical advice. Information is provided on an educational basis only as only your personal physician may administer your precise needs.
Q. Are there any international conferences that I can attend?
Yes, quite a number - most of them in the United States. The largest is the December "American Academy of Anti-Aging Medicine" in Las Vegas. IAS also organizes the "gold-standard" Monte Carlo Antiaging Conference ™. Check out our Calendar of Events by clicking here.
Q. Are there any clinics practicing anti-aging medicine?
Yes, more than you would think! Most have extended anti-aging medicine to their existing preventative, cosmetic and alternative medicine practices. IAS has a list of anti-aging clinics and physicians (again mainly in the United States and some in Europe), contact us for current details.
Q. What happened to the liquid deprenyl citrate made by DEDI?
DEDI (or Discovery Experimental and Development Inc., of Florida) have been hounded by the pharmaceutical and regulatory industry for over 10-years. Their President, Mr. Jay Kimball has fought numerous legal battles in order to try and keep their LDC available. Without any complaints from consumers being received or any evidence of dangerous practices he lost a battle in the summer of 2000, when the FDA managed to pin labelling, "unapproved" claims and "fraud of the government" onto him. Mr. Kimball's claims were based on clinical and scientific evidence but were not endorsed by the FDA! As a result Mr. Kimball received a 13-year prison sentence, he has now written an open letter which can be read by clicking here. The full story of the trial and appeal, as well as the documented history of DEDI's unique LDC can be seen by clicking here. We encourage you to visit and help in their struggle to keep the freedom of speech; to be able to freely disseminate life saving information based on scientific and clinical research; and not just to rely on the political protection for cartels.
Q. What are controlled substances and how do they differ from prescription only items?
Controlled substances are in a "higher" bracket than prescription only substances. As such, they are usually governed by a different government body. For example in the USA the Drug Enforcement Agency (DEA) is responsible for controlled drugs rather than just the Food and Drug Administration (FDA).

Different countries place different emphasis on different products, apart from the obvious narcotics and additive substances (such as amphetamines and barbiturates etc.), many countries consider products such as pain killers, steroids and even weight loss drugs as controlled substances, believing that they are also addictive substances.

There are usually 5-classes of control, class 1 being highly addictive and no-medical use, these substances usually cannot be even prescribed by a DEA registered physician. Class 2 and 3 are still very-high categories but can be prescribed because they are recognized as having a medical use. Lower classes 4 and 5 are usually more "lenient" because they are considered to have a much smaller risk of abuse but they still require special paperwork and a prescription from a DEA registered physician.

When substances are controlled in the supplying country and the receiving country, export and import paperwork is required, which obviously immediately alerts customs to these facts. Dealing with 1st world-countries for these products has many stipulations (supervised by the United Nations) which would obviously mean inherent "risks" for you should you not meet all the regulatory requirements.

As such, shipments of controlled substances are neither advised nor undertaken by IAS.

Q. Why are some products restricted to the European Union?
IAS operates an international selection of depots located within Great Britain and the USA. Due to the restrictive regulations surrounding the status of medicines and “unapproved products”, we carefully decide which products are shipped from which depot to ensure conformity to local laws etc.

However, the majority of our medicines are currently located with GB and due to EU legislation there are many regulations that make the area very unclear. To this end, to ensure compliance, we limit the sales of products to the EU as of nutritional status only, which is why we don't currently ship medicines and hormones to the EU.

For some political comments, take a look at The Future of Antiaging Medicine.

Q. How can I pay for your goods and services?
IAS can accept payment in US Dollars or GB Pounds.

In US Dollars we can accept bank checks, US postal money orders (USA save your money! Please note we don't require the international versions), American Express checks (or any other travelers checks), or cash (send registered only). The important thing is that the paying bank is in the United States of America.

In GB Pounds we can accept bank checks, international postal money orders, any travelers checks (or Euro-checks), or cash (send registered only). The important thing is that the paying bank is in the United Kingdom.

Please note that we do not accept any personal checks.

Q. Do you take any credit cards?
Yes, we can accept Visa, MasterCard, Switch, Solo and EuroCard. We do not accept other credit cards, (such as American Express).

The secure on-line encrypted Webstore we use is powered by WorldPay. As such, you may choose at the end of the transaction to have your card billed in US Dollars, Swiss Francs, Japanese Yen, British Pounds or Euros. The system will show you the precise amount that your card will be charged.

Q. How should I contact you?
We will require a written declaration on all orders, so orders have to be placed by fax, e-mail or letter or via our encrypted on-line Webstore.

Of course the phone can be used in all other inquiries, but remember the time differences; we are 8 hours in front of California and 8 hours behind Tokyo! Please leave a message where possible with all your details, name, address, contact details and inquiry, we will usually answer you within 72-hours.

Due to the time differences we prefer to contact you via fax or e-mail, please provide those details if you have them.

If sending a letter by an express method, the most cost effective is GLOBAL PRIORITY, sometimes called SWIFTAIR.

Q. How do I return products?
There is a very specific procedure, so you must contact us for a returns number and a unique returns address. Failure to do so may mean your products being refused, so please make sure you get all the relevant details from us first!
Q. Do you have any other advice for my first order?
If you are ordering a pharmaceutical you've never used before, order only one unit! This will allow you to discover if that product has any particular unpleasant side effects.

Sometimes it is necessary to take a course of pharmaceuticals (that may require more than one unit) to obtain beneficial effects, but usually any potential side effects will appear first.

Initially by ordering one unit, you will not have other units in your possession that you can't or don't want to use. You must remember that these are pharmaceutical products and cannot be "guaranteed" because of the many different factors of use involved. Under the IAS Terms and Conditions refunds or exchanges cannot be given for correct orders received.

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